Ordering Online
Payment Plans
We offer payment plans for all jewellery in 2 - 4 installments. Please email us at contact@susannahkingldn.com to discuss a plan.
Shipping and fees
All items are shipped via DHL and are fully insured. A tracking number will be provided once the shipment is booked.
Customs fees and tariffs are the sole responsibility of the customer.
Please ensure you are available to sign for your shipment. If you are unavailable to sign, you as the receiver are responsible for any return shipping fees / additional fees.
Returns and exchanges
We want you to be absolutely over the moon with your jewels. However, if for any reason you are not entirely satisfied, we are happy to offer a 30-day return for a credit note or an exchange of equal value, in accordance with UK law.
We will refund sales made through our website within 14 days if the item is returned unworn, in perfect condition and in its original packaging. We must recieve the item back within 14 days of reciept.
Purchases exempt from both the refund and exchange policies are:
Made to order pieces
Commissioned pieces (bespoke)
Customised pieces (ie. resized rings, custom chain lengths, engraved jewellery etc)
UK Returns
Please return your order using a trackable and insured service. Please note; this must be pre-paid and you are responsible for shipping costs.
Please return your item to:
Susannah King London
3 holland Street
London
W8 4NA
Please inform us before sending an item so we are aware of its return. Please do not send an item before reaching out to us first as the item may be returned to sender. Contact us here for further information.
In the interests of fraud prevention, your refund (if applicable) will be issued by the same method by which you paid within 7 working days of receipt of the return
Wordlwide Returns
Please return your order using a trackable and insured service. Please note; this must be pre-paid and you are responsible for shipping costs, including customs fees incurred. If you would like us to arrange this for you, please contact us here. This is suggested by the SKL to ensure your ring arrives within our return window.
Please return your item to:
Susannah King London
3 holland Street
London
W8 4NA
Please inform us before sending an item so we are aware of its return. Please do not send an item before reaching out to us first as the item may be returned to sender. Contact us here for further information.
In the interests of fraud prevention, your refund (if applicable) will be issued by the same method by which you paid within 7 working days of receipt of the return
Repairs
Susannah King Jewellery is made to last, but we understand that life happens! Should your piece need a repair or reconditioning, please reach out to us via email at contact@susannahkingldn.com.
Each piece must be assessed by our team of expert goldsmiths to analyse the nature of the repair. On a case-by-case basis, repairs will be subject to a fee.
Please inform us before sending an item so we are aware of its return. Please do not send an item before reaching out to us first as the item may be returned to sender. Contact us here for further information.