Privacy Policy

Effective Date: 07/02/2026
This Privacy Policy outlines how your personal information is stored, shared and used when you visit or make a purchase from susannah-king-london.com (the “Site”). Our ICO number is 00013091680.

By using this Site, you agree to the collection and use of information in accordance with this policy.

Susannah King London is a design studio based in Kensington, London. Our small, dedicated team is committed to respecting and protecting your privacy and data.

Who we are and how we use your data

We collect the following types of personal data when you use our website or make a purchase:

  • Identity Data and Contact Data: Name, Billing address, Shipping Address, Email address and mobile number

  • Financial Data: Payment details (handled securely via third-party payment processors)

  • Location/Technical Data: IP address, browser type, time zone, device type, and cookies

  • Usage Data: Your interactions on our site

  • Marketing Preferences: How you choose to receive marketing from us


We do not collect any special category or sensitive personal data.

We use your data to:

  • Process and fulfil your orders

  • Communicate with you regarding your order or enquiry

  • Send you marketing communications (with your consent)

  • Improve your overall experience

  • Comply with legal obligations (e.g. tax, fraud prevention).

    Sharing your data

We only share your personal information with trusted third parties necessary to carry out our business, including:

  • Squarespace (our website host and ecommerce platform).

  • Stripe, PayPal, Klarna and other payment processors.

  • Shipping and delivery providers (such as DHL Express)

  • Email marketing platforms (if you opt-in).

  • Analytics and advertising partners

  • We will never sell or rent your personal data

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.


General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Cookies and tracking technologies


What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site, remember your preferences, and improve your experience.


Types of Cookies We Use:

Strictly Necessary (Required for basic website functionality such as cart management and checkout)

Performance / Analytics (Help us understand how visitors interact with our site)

Functional (Enable enhanced functionality like remembering preferences or login status)

Marketing / Advertising (Track browsing habits to serve relevant ads on platforms like Facebook or Instagram)


Third-Party Cookies May Include:

  • Google Analytics – to track user behaviour anonymously

  • Meta/Facebook Pixel – for advertising and audience targeting

  • Squarespace Cookies – for managing sessions, carts, and secure checkout


Managing Your Cookie Preferences:

You can control cookie settings in two ways:

  1. Via our Cookie Banner – When you first visit our site, you’ll be asked to accept, reject, or customise cookies.

  2. Through Your Browser Settings – You can block or delete cookies at any time. Visit www.aboutcookies.org for guidance.

Please note: Blocking some cookies may affect how our website functions.

Data retention time

We retain your data for a necessary period to fulfil your order, understand your enquiry, or for legal and accountancy matters. This varies based on the type of data and the context of our works together.

Your rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data (unless we’re required to retain it)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing communications at any time


To exercise these rights, please contact us here.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Data Security

We act reasonably to protect your personal data, using secure servers and SSL encryption amongst other industry-standard technologies. No method of interaction over the internet is completely secure.

International transfers

If you are located outside the UK and choose to provide information to us, please note that we may transfer your data to the UK for processing. By using our site, you consent to this transfer.

Updating our policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the “Effective Date” updated accordingly. Please check back periodically to stay informed.

Get in touch

If you have any questions, or if you’d like to access, correct, or delete any personal information we have about you, please contact us here (contact@susannahkingldn.com). You contact is Susannah King.